Does Attitude Matter?

An inflated consciousness is always egocentric and conscious of nothing but its own existence. It is incapable of learning from the past, incapable of understanding contemporary events, and incapable of drawing right conclusions about the future. It is hypnotized by itself and therefore cannot be argued with. It inevitably dooms itself to calamities that must strike it dead. Carl Jung

How much of a role does  attitude play in our daily living with others? I have seen so many quotes and sayings about how far a pleasant attitude can take you. I have seen those saying that a positive attitude can alter your altitude and many others which subscribe to the view that one's attitude plays an important part on the journey.
I  am experiencing a situation right now where someone continuously displays an attitude of divisiveness, non - inclusion, bullying and unkindness. What baffles me is that this attitude seems to be rewarded in the name of "getting the job done" 
The willingness to tolerate bad behaviour as a means to an end is prevalent especially at a management or Government level. It is almost to say we will do whatever it takes at the expense of anything to get to the end game which is usually money.
Think of how much more work would get done and more benefits would ensue if there was an environment where positive attitudes were welcomed and encouraged.
I started asking myself, what are the lessons in this scenario?
What are the lessons in dealing with a situation where someone's poor attitude is tolerated for the sake of getting the job done?

Lessons:
1. Set Boundaries for yourself - boundaries are the situations you are sure that will not be tolerated
2. Be Prepared to Act - if your boundaries are crossed be prepared to act
3. Do not take it personal - many times people display on the outside what they are feeling on the inside
4. Re-evaluate your why - why are you there? 
5. Not every situation demands a response from you - learn to leave some of the nonsense alone
6. Be Kind - kindness costs you nothing.

Please feel free to add your lessons to the list, I am curious to learn and share lessons on the Journey
Peace

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